A patient with crossed arms and clenched fists may be exhibiting which behavior?

A patient exhibiting crossed arms and clenched fists is likely demonstrating defensiveness. This body language often signals that the individual may be feeling threatened, anxious, or uncomfortable in the situation. Crossing the arms can create a barrier, indicating that the person is trying to protect themselves emotionally or physically. Clenching fists can suggest heightened tension or readiness to confront or withdraw from the situation, which reinforces the idea of defensiveness.

In dental practice, understanding non-verbal cues such as these is critical for effective communication and patient care. Identifying defensiveness allows the dental team to address the patient's feelings, provide reassurance, and create a more comfortable environment, thus facilitating a better patient experience.