If a patient calls and states their statement is too high, what is the best course of action?

In a situation where a patient expresses concern that their statement is too high, it’s important to approach the matter with empathy and professionalism. Offering to review the patient's record demonstrates a willingness to understand their perspective and address their concerns. This option not only shows respect for the patient's feelings but also opens a dialogue that may clarify the charges they are questioning.

Taking the time to review the patient's account can help identify any errors, misunderstandings, or items that may need further explanation. It reinforces trust in the dental office and can improve patient satisfaction, as they feel heard and valued. Therefore, this approach is aligned with best practices in patient communication and customer service within a dental practice.