What action does a staff member perform to show empathy towards a senior citizen?

Placing an arm around the shoulder is an action that conveys warmth, comfort, and a sense of connection, making it a powerful way to demonstrate empathy, particularly towards a senior citizen. This gesture is often perceived as nurturing and supportive, providing reassurance to individuals who may need it. It creates a sense of safety and can help foster trust and rapport between the staff member and the patient.

In the context of interacting with senior citizens, showing empathy often involves using physical gestures that are gentle and convey affection without being intrusive. This approach can significantly enhance the experience for senior patients, making them feel valued and understood. The other options, while they all involve physical contact, may not communicate the same level of compassionate understanding as placing an arm around the shoulder.