What concept focuses on encouraging staff collaboration across departments?

The concept that emphasizes encouraging staff collaboration across departments is known as process culture. This approach fosters an environment where various teams and departments work together towards shared goals, emphasizing open communication and collaboration. In a process culture, everyone is encouraged to contribute their ideas and insights, which enhances teamwork and can lead to improved efficiency and problem-solving. This approach helps to break down silos within an organization, enabling staff from different areas to share knowledge and resources effectively.

In contrast, single-directional communication typically implies a one-way flow of information, which may hinder collaboration as it doesn't facilitate dialogue among different departments. Standardized procedures provide consistency and clarity but can limit flexibility and individual input, potentially stifling teamwork. Hierarchical communication often creates barriers as it involves a top-down approach where information flows from higher to lower levels of the organization, further preventing the collaboration that a process culture seeks to promote.