What is the most courteous action when ending a phone call with a patient?

Ending a phone call with a patient in a courteous manner is essential for maintaining professionalism and fostering positive relationships. When the receiver of the call (typically the dental office staff) concludes the conversation, it demonstrates respect for the patient's time and ensures the call ends on a pleasant note.

The practice of having the call's initiator terminate it ensures that the person who initiated the dialogue has the final opportunity to ensure all questions have been addressed and that any necessary follow-up has been established. This approach prioritizes the patient's comfort and encourages open communication.

In contrast, the caller hanging up first may come off as abrupt or dismissive, potentially leaving the patient feeling neglected. If both parties were to hang up simultaneously, it could create confusion and may not allow for a comprehensive wrap-up of the conversation. Thus, having the person who started the call end it represents a more courteous and thoughtful practice in a dental office setting.