What term is used to describe the collective values and behaviors that shape how work gets done in an organization?

The term that describes the collective values and behaviors that shape how work gets done in an organization is organizational culture. This concept encompasses the shared beliefs, rituals, norms, and practices that influence how employees interact with each other and with clients. It affects how decisions are made, how teams collaborate, and how the organization responds to challenges and opportunities.

Organizational culture is crucial because it can drive employee engagement and satisfaction, determine how adaptable the organization is to change, and ultimately impact the organization's overall performance and success. When a company has a strong culture aligned with its mission and goals, it can foster a sense of belonging and commitment among employees, leading to higher productivity and retention rates.

While organizational structure refers to how tasks are divided and coordinated within the organization, and corporate governance pertains to the systems and processes for directing and managing the organization, they do not encapsulate the values and behaviors in the same way as organizational culture. Workforce engagement, on the other hand, focuses on employee involvement and motivation but does not directly define the underlying behaviors and values that constitute the culture of the organization.