When making an outgoing call, how should you introduce yourself?

Introducing yourself effectively during an outgoing call is crucial for establishing a professional tone and providing clear context to the person on the other end. When you say, "This is Mary from Dr. Smith's office," you achieve several important communication goals.

First, clearly stating your name and affiliation helps the recipient quickly understand who they are speaking with. This is especially important in a dental office setting where patients may have multiple providers or staff they interact with. By mentioning Dr. Smith’s office, you add credibility to the interaction, implying that you are a representative of the dental practice and that the call is related to their care or services.

Additionally, this introduction sets a professional context, making it clear that the call is work-related rather than personal, which can help the recipient be more receptive and engaged. It gives the recipient a framework for the conversation, allowing them to prepare for the subject matter that will follow.

Other options may introduce some ambiguity or lack the warmth and professionalism desired in a healthcare setting. For instance, simply saying "Hi, this is Mary" may come across as too casual and does not provide any context about the call's purpose. Similarly, "I'm calling from Dr. Smith's office" is functional but misses the essential element of stating your